Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.
Essential Key Responsibilities
Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
Build and maintain a high performing team through effective hiring, goal setting, rewards, team building
and performance management activities
Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
Collaborate with executive leadership to prioritize customer success initiatives
Education and Experience
7 to 10 years of experience
Bachelor's Required, Master's Preferred
Additional Skills and/or Certifications
Minimum of seven (7) years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
Experience leading client facing programs that focus on delivering measurable business outcomes and value; Understands the criticality of operational excellence
Has technical acumen to understand and connect the clients’ business goals with our product abilities
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
Experience in working with complex, multi-divisional, multi-geographical customers
Experience working with cross-functional teams (Product, Sales, Support, Ops)
A bias for action
Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
