Customer Support Specialist – Travel Industry (Remote)
Location: Remote – USA Based
Schedule: Flexible | Part-Time or Full-Time Options
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
Position Overview:
We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
Key Responsibilities:
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and escalate complex matters as needed
Maintain up-to-date knowledge of supplier systems, policies, and procedures
Follow up with clients to ensure satisfaction and support post-booking
Log all communications accurately using internal systems
Maintain high levels of professionalism and empathy
Preferred Qualifications:
Prior experience in customer service or the travel industry is a plus (but not required)
Strong communication skills and ability to work independently
Comfortable using online tools, booking portals, and CRM systems
Tech-savvy with a quiet, professional home workspace
Passionate about helping others and delivering great service
Must be 18+ and authorized to work in the United States
What We Provide:
Full training and ongoing mentorship
Travel agent certification (if desired)
Access to travel discounts and perks
Supportive online community and tools to help you succeed
