Scheduling Outreach Specialist
Job description
Primary Duties
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Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs.
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Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging.
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Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings.
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Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams.
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Document all call activity and outcomes in real time using Five9 and internal tracking tools.
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Verify and update patient contact information during calls to maintain data accuracy.
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Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role.
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Educate patients on available services and appointment types, answering basic questions to support engagement
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Other duties as assigned
Minimum Qualifications
High School Diploma or equivalent
2+ years of call center experience, with at least 1 year in an outbound or patient outreach role
Regular and predictable attendance
Experience using Five9 or similar outbound dialer platforms
Familiarity with EHR systems and ability to accurately document patient interactions
Proficient in Microsoft Office and Google Workspace tools
Strong verbal communication, active listening, and interpersonal skills
Ability to meet call center performance metrics in a fast-paced environment
Highly organized and self-motivated with strong attention to detail
Reliable high-speed internet connection for remote work
Preferred Qualifications
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
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