Head of Business Operations

About the Role:

Wing is looking for a Head of Business Operations to join our Strategy, Business Operations, and Analytics team. This role is based remotely in the United States. In this role, you will lead the Business Operations function, setting the standard for operational excellence and execution across the company. You will be responsible for building and managing a high-performing team that serves as the "connective tissue" of the organization, ensuring that high-level strategies are translated into actionable, measured, and delivered results. You will partner with executive leadership not just to plan the future, but to build the scalable systems, processes, and operating rhythms required to get us there.

What You’ll Do:

• Lead and scale the Business Operations function, defining the team’s charter, mentoring talent, and allocating resources to the highest-impact priorities across the company.
• Own the company-wide operating system, including planning cycles (OKRs, annual planning), business reviews, and execution frameworks to ensure organizational alignment and velocity.
• Translate corporate strategy into operational execution, bridging the gap between executive vision and day-to-day delivery by ensuring cross-functional teams have clear roadmaps and accountability.
• Drive organizational efficiency and health, proactively identifying silos, operational drag, or resource imbalances, and implementing structural solutions to resolve them.
• Serve as the primary escalation point for critical execution risks, partnering with senior-level stakeholders to unblock complex programs and drive rapid decision-making.
• Establish the "Gold Standard" for project management and process rigor at Wing, creating toolkits and frameworks that elevate the operational maturity of the entire organization.

What You’ll Need:

• 15+ years of experience in Business Operations or related fields, with significant experience building and leading high-performing teams.
• A track record of "operationalizing strategy"—taking high-level goals and building the infrastructure, processes, and teams needed to achieve them.
• Demonstrated ability of managing a portfolio of diverse projects and stakeholders simultaneously while keeping the team focused.
• Mastery of organizational change management, capable of guiding the company through growth phases and evolving operating models.
• Strong executive presence with a focus on pragmatism and results; able to cut through noise to drive clarity and action among senior leadership.
• Deep experience with resource planning, headcount management, and operational budgeting.