Agent & Distribution Admin Manager

How you'll help us achieve it

Providing administrative support to the Agent Operations team is essential to the department, which is why we are hiring an Agent & Distribution Administrative Manager. Reporting to the Country Launcher, the role holder will ideally be an excellent multitasker committed to overseeing a growing administrative officer team within our agent management and distribution team.

In this role, you'll;

• Support the agent and user operations team from the head office.
• Ensure agent teams are recruited and managed in accordance with internal policy and procedures.
• Help develop and ensure procedures are followed for addressing agent issues as agents are tracked, reported, and addressed.
• Manage the requesting, dispatching, and tracking of agent-related supplies.
• Managing a team of administrative officers involved in agent operations activities.
• Oversee agent management, administration, and reporting.
• Create and roll out systems to ensure relevant contracts are up to date across systems.
• Work with regional managers to create policies to monitor and evaluate agent contracts for termination/renewal.
• Be the general custodian of all regional data and required reporting.
• Provide accurate data analysis and performance forecasting.
• Champion for performance improvement within the agent team.
• Manage all contracts and payroll associated with interim firm staff.
• Work with ops admin officers to support agents nationwide.
• Manage or support recruitment, onboarding, and offboarding as needed in the agent ops department.
• Create and roll out systems between admins and regional managers to dispatch all required supplies, merchandising material, and any other required supplies, tracking dispatched and available supplies and their use.
• Provide financial support in monitoring and closure of agent/customer cases.
• Provide basic training on agent-admin-related issues to field teams.
• Manage and train entry-level admins within agent management. Help coordinate and manage all agent communication and training as may be required.
• Manage, track, and report on all potential risks and suspicious activities for agents.

Key details

• Location: You'll work from our office in Douala and may travel to field locations.
• Work authorization in Cameroon is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Proficiency in French and English.
• At least 3 years of experience in a comparable role (HR, Admin, Finance).
• At least 1 year of experience managing a team.
• Excellent computer skills and intermediate data analysis skills (great at spreadsheets).
• HR, Admin, Business, or Finance degree or equivalent.

You might be a good fit if you

• Seek to improve yourself through honest self-reflection.
• Have managed successful teams to achieve ambitious goals.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching in coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.