Experience Design Lead

Experience Design Lead

Leading Experience Design on strategic projects, as part of our diverse and growing team.

About Valtech:

At Valtech, we are reshaping the way brands connect with their customers. As a global digital innovation company, we fuse creativity, technology, and strategy to solve complex business challenges and deliver exceptional experiences.

With over 6,500 experts in 60+ offices across 20+ countries, we are expanding our footprint in Singapore. At Valtech we thrive on driving business transformation as trusted partners to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

Your Opportunity:

As an Experience Design Lead, you will lead multi-disciplinary teams shaping end-to-end experiences for enterprise clients across Asia. You’ll move from insight to strategy to design - bringing human-centred, data-grounded work to life within agile delivery squads and regional programs. You bring 12+ years of experience, a growth mindset and a drive to make a lasting impact.

To be successful in the role you will need to be a digital native who thrives in delivering aesthetic design to digital transformation programs. Your portfolio of digital work will need to reflect your capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences.

For this role, it is essential that you have built your experience in a similar environment to Valtech – a Digital Transformation Consultancy or Digital Agency, delivering solutions that blend creative design, technical heavy lifting and Data / AI capability.

Your Role:

• Lead end-to-end design from problem framing to shipped experiences.
• Facilitate design thinking and collaboration workshops.
• Lead user research including but not limited to interviews, surveys.
• Conduct competitor benchmarking and analysis.
• Create meaningful IA, customer journeys, user flows with business goals
• Craft excellence in creating customer interaction & motion design.
• Champion inclusive design & accessibility (WCAG), baking it into every decisions.
• Turn insights into outcomes: prototype, test and iterate with clear business objectives.
• Partner with cross-functional teams across Strategy, Product, Data and Engineering.
• Be a player-coach: mentor juniors and roll up your sleeves to lead by example.
• Design for cross-cultural: understanding the APAC nuances, localising flows & content.
• Guide stakeholders: frame & facilitate tough discussions, and create positive impact.
• Supporting in pitches.
• Some work travelling may be required.

Experience and Expertise

• A portfolio of work with measurable client impact. Your portfolio of digital work will need to reflect your capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences.
• Human-centered design dept across research, interaction, UI, content & service design.
• Proven accessibility & inclusive design practice. (e.g WCAG/A11y).
• Fluency in modern tools: Figma, Miro, prototying & practical chops with AI design tools.
• Design Systems/DesignOps experience, from governance to component quality.
• A great communicator with clear succint communication with execs and teams.
• Bias to action in ambiguous spaces; you balance speed with craft to ship the right thing.
• At least 3 years of experience in XD leadership roles.
• Well-versed in XD research tools (e.g. Maze, UserTesting).
• Good understanding on enterprise software solutions (e.g. Adobe, Sitecore, Salesforce).

Nice to have Experience

• Experience in Public Service, Travel & Hospitality, Retail, Health & Telco verticals.
• Familiarity with data reporting and visualisation tools. (e.g. PowerBI, Tableau).

Regional Expertise

• You will be eligible to work in Singapore and have strong understanding of APAC markets, their unique challenges, and the opportunities they present.

The Benefits

This is a full-time position based in Singapore. Beyond a Competitive Compensation Package, We Offer:

• Flexibility, with hybrid work options.
• Learning and development, with access to cutting-edge tools & industry experts.
• Medical and Dental insurance benefits
• Mobile allowance Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Recruitment team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let us know.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.