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MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
The Customer Support Lead serves as the senior leader responsible for ensuring the DCSA workforce is equipped with reliable, secure, and effective end-user technology and support services to enable mission success.
This role is the primary contractor point of accountability for customer-facing IT service delivery, providing unified leadership across Service Desk operations, Desktop Engineering, and end-user lifecycle management. The position ensures a seamless and positive technology experience for all users across DCSA’s enterprise environment.
The Customer Support Lead directs a multi-disciplinary, geographically dispersed team, driving operational excellence, improving service delivery performance, and ensuring all contractual Performance Requirements and Service Level Agreements (SLAs) are consistently met or exceeded.
Primary Location:
Travel:
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Other Requirements:
Salary Range: $160,000 – $185,000 annually (commensurate with experience and qualifications)
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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The salary range for the Project Manager - Customer Support Lead position at Mks2technologies is USD 160k-185k/yr.
The Project Manager - Customer Support Lead position at Mks2technologies is based in Quantico VA; Washington, District of Columbia, United States. This is an on-site position.
The Project Manager - Customer Support Lead position at Mks2technologies is a Full time role.
The Project Manager - Customer Support Lead position at Mks2technologies requires 10+ yrs exp.
