Hire(d) better.
Hire(d) better.
Hire(d) better.
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
Getting a hotel live on Mews Payments is one of the most consequential moments in a customer's onboarding journey — and KYB is often the part that makes or breaks that timeline.
As a KYB Support Agent, you'll be the communication bridge between Mews' internal Risk team and the customers who need to complete Know Your Business checks before they can go live on Mews Payments. That means guiding hotel operators and business owners through document submission, translating technical vendor rejections into clear next steps, and keeping cases moving forward — even when customers are frustrated, documents are wrong, and the clock is ticking.
This is a specialist role that sits at the intersection of compliance, fintech, and customer communication. It requires someone who can explain why a document is needed — not just that it is — and who stays methodical and calm when clients push back or go silent. The team is already building Claude agents for inbox triaging and customer drafting, and you'd be expected to contribute to that from day one, not just observe it.
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
Our success is powered by our incredible people, supported by benefits that help them thrive.
No matter where you’re based, you’ll enjoy:
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
Will AI replace this role?
Check AI displacement risk, transferable skills, and career alternatives for KYC Support Agent (7-month FTC) (m/f/d) - German
The salary range for the KYC Support Agent (7-month FTC) (m/f/d) - German position at Mewssystems is EUR 32.5+/hr.
The KYC Support Agent (7-month FTC) (m/f/d) - German position at Mewssystems is based in Germany; Spain. This is a remote position.
The KYC Support Agent (7-month FTC) (m/f/d) - German position at Mewssystems is a Internship role.