Customer Due Diligence Analyst (Spanish Speaker)

Let’s start with the role

As a CDD Analyst, you will handle Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) matters on a daily basis, ensuring Kaizen’s onboarding, verification and ongoing monitoring controls are performed effectively and in line with internal standards and regulatory requirements.

• Perform Customer Due Diligence (CDD) checks during onboarding and throughout the customer lifecycle, in line with risk-based requirements;
• Review and validate customer identification and verification documentation, including source of funds / source of wealth information where applicable;
• Manage affordability-triggered CDD reviews in coordination with the Responsible Gambling (RG) team when a customer reaches the defined affordability threshold;
• Conduct Enhanced Due Diligence (EDD) reviews on high-risk customers, including PEPs and customers flagged through internal risk indicators;
• Assess customer risk profiles and support the Customer Risk Rating process through accurate data capture and sound decision-making;
• Perform ongoing monitoring reviews, periodic reviews, and event-driven reviews triggered by changes in customer behaviour or risk indicators;
• Review and resolve alerts linked to CDD triggers (e.g., failed verification, mismatched identity data, high-risk attributes, suspicious document patterns);
• Support the screening process by investigating potential matches from PEPs, sanctions, and watchlist screening and escalating confirmed hits appropriately;
• Gather and compile required information for internal escalation, MLRO review, and regulatory reporting where required;
• Maintain accurate case notes, decision rationales, and evidence trails in relevant tools and systems to ensure audit readiness;
• Ensure timely handling of customer verification and review queues, meeting internal SLA expectations and quality thresholds;
• Identify process gaps, repeat issues, and operational inefficiencies and propose improvements to strengthen controls and reduce friction;
• Assist the MLRO / CDD Team Lead with internal audits, external reviews, and regulatory information requests, as required;
• Support training and knowledge-sharing initiatives across teams to drive consistency in CDD decision-making and documentation standards.

What you’ll bring:

• 2–5 years of experience in a CDD, KYC, AML, or Compliance role;
• Bachelor’s degree in Law, Finance, Risk, Compliance, or a related field (a relevant Master’s Degree is a plus);
• Strong knowledge of standard CDD/EDD requirements and risk-based customer onboarding practices;
• Strong analytical and investigative skills with high attention to detail;
• Ability to interpret customer documentation and identify inconsistencies, fraud indicators, and risk flags;
• Excellent verbal and written communication skills;
• Ability to manage workload effectively, prioritise tasks, and meet deadlines in a high-volume environment;
• Fluency in English; Proficiency in Spanish is considered a strong plus;
• Demonstrated AI-first mindset, actively leveraging AI tools and assistants to improve productivity, problem-solving and decision-making. Continuously explores new AI capabilities and champions their practical adoption within teams, using AI as a natural part of day-to-day work rather than a supplementary tool.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support

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