The Senior Manager, Long-Term Planning will serve as the architect of our future-state planning for the North America (NA) market, comprising our US and CA businesses. Reporting into the Director, Strategic Planning, you will be responsible for implementing a structured, long-term strategic planning horizon in the NA business.
This role will optimize North American supply chain and fulfillment operations and implement long-term strategies aligned with business objectives. Working closely with our Planning team, Procurement, Fulfillment, Product, and other key stakeholders, you will play a crucial role in delivering exceptional value to our customers. This role demands a strategic mindset, strong analytical skills, and effective collaboration to ensure a seamless flow of goods and services.
This is a critical Individual Contributor (IC) role responsible for two major transformations:
- Implementing a formal Sales & Operations Planning (S&OP) process in the US, leveraging our Canadian model as a reference point
- Leading and continue improving our existing S&OP process in Canada
- Acting as the key NA Planning representative for our global transition from manual tools into an Advanced Planning System
Responsibilities:
- Build and Launch US S&OP: Lead the design and implementation of a structured monthly Sales & Operations Planning (S&OP) process for the US market. You will facilitate the monthly review meetings, identifying misalignments between demand and supply, and owning the escalation process to senior leadership when decisions on footprint, inventory, or labor are required.
- Drive Long-Term Alignment: Own the long-term view (16–52 weeks) of end-to-end plans. You will collaborate with Network, Demand, Fulfillment, and Supply Planning counterparts to assess risks and ensure our infrastructure can support initiatives like "Project 500" (expanding to 500+ recipes) and "Infinite Choice".
- Set-up framework to ensure alignment on long term network strategy across both markets, from a volume allocation to distribution center perspective, and identify risks and opportunities associated with evolving box count and site performance landscape
- Resolve Strategic Risks: Act as the primary cross-functional liaison to identify and resolve long-range constraints. You will translate the "how" of planning into the "so what" for the P&L, quantifying impacts on inventory, cost, and service levels.
- Champion Process Standardization: Partner with global Planning counterparts to understand successful operating models and adapt best practices for NA, fostering a unified North American planning culture.
- Establish Key Performance Indicators: Define and track success metrics for long-term planning accuracy, including inventory health, capacity utilization, and forecast stability, establishing a performance-driven culture.
- Support planning Tooling Strategy (Build vs. Buy): Help define detailed business requirements, participate in evaluation of external vendors versus internal builds, and draft the business case to move the NA planning function away from manual Google Sheets toward an integrated, automated Planning System.
You are:
- A Strategic Thinker: You can look past today's operational fires to solve tomorrow's structural problems.
- Data-Driven & Analytical: You use logic to think critically through complex problems, exploring data to inform operational decision-making.
- An Effective Communicator: You can distill complex supply chain risks into clear decision points for the Executive Team.
- A Change Agent: You are comfortable driving process adoption in an environment transitioning from siloed operations to integrated planning.
- Self-driven: You can take an ask and drive it to completion end-to-end without requiring continuous support along the way
- Technically Savvy: You understand the architecture of planning systems (APS/ERP) and can articulate the difference between "infinite capacity" ERP views and "finite capacity" APS constraints.
It would be an asset if you have:
- 6+ years of experience in Supply Chain Planning, S&OP, Network / Operations Strategy, or related positions that require cross-functional collaboration in the intersection between strategy and operations
- Strong experience facilitating S&OP / IBP cycles, including executive presentations and conflict resolution.
- Excellent quantitative and analytical skills - able to gather, organize, analyze, visualize, and present data to enable decision-making
- Experience implementing, managing or working with Advanced Planning Systems (APS) (e.g., OMP, Blue Yonder, SAP IBP, Kinaxis) and managing the "build vs. buy" decision process
- Proficiency in spreadsheet applications, such as Microsoft Excel and Google Sheets, with preference for ability to automate within spreadsheets
- Bachelor’s / Master’s degree in Engineering, Business, Supply Chain, or a related field; strong mathematical/statistical skills.
- Ability to work as an Individual Contributor who leads through influence across cross-functional stakeholders (Operations, Logistics, Procurement, Finance, Product).
- Strong verbal and written communication abilities - able to convey the most important information to stakeholders, and to be effective in both technical and non-technical (business) situations.
Let’s cut to the cheese, this is why you'll love it here
- Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
- Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
- Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
- Family Benefits - A parental leave top-up program for expectant parents.
- Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
- Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
- Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
- Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!
Flexible Hybrid Approach
At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.
To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.
#LI-HYBRID
Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.
Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.
