Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
The Team Lead is responsible for collaborating with the Team Manager for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities. This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management. This role may be required to support a book of work for planning, venue sourcing, attendee data management, roadshow management or event technology, depending on the role alignment.
Your Contributions
Team Management
- Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture
- Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process
- Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules, and approve monthly expenses.
- Ensure the team maintains strong, positive relationships with clients
- Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning.
- FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible
- Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale.
- Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes
- Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
- Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change
- Refine and drive best practice; ensure team adheres to firm’s SOP and compliance requirements
- Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis
Project Management
- If applicable, this role may be required to support a book of work for planning, venue sourcing, attendee data management, roadshow management or event technology, depending on the role alignment within a specific client account, which includes end to end project management for the book of work assigned
- Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations
- Travel for on-site management when necessary
What We Are Looking For
- 8-10+ years’ event management experience, preferably in the financial services industry or a corporate environment
- People management experience preferred
- Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences
- Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required
- Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required
- Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required
- Extensive experience in working with and managing senior clients
- Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values
- Advanced project management skills with the ability to manage multiple projects simultaneously
- Excellent written and oral communication skills at all levels
- Strong proficiency with Microsoft Office, specifically Excel
- Extensive industry knowledge of new suppliers, venues, services, and best practices
- Strong client management skills with the ability to influence and lead by example, fostering a positive environment
- Ability to create best practice and take on new initiatives independently
- Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
- Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
- Leadership/influencing/negotiation and decision-making skills
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
