Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.
Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.
At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.
If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.
POSITION SUMMARY
The Quality Operations Technician safeguards product quality, patient safety, and regulatory readiness by executing quality operations that directly enable reliable medication production and uninterrupted business performance. This role owns day-to-day quality oversight activities, including documentation review, inspections, monitoring, compliance support, deviation identification, and continuous improvement execution across Empower’s 503A and 503B compounding environment. Leveraging AI as a force multiplier, the position uses data-driven insights to accelerate reviews, improve accuracy, strengthen decision-making, and scale quality outcomes without compromising compliance. Success requires disciplined execution, proactive problem solving, and cross-functional collaboration in a hyper-growth, highly regulated organization. High-performing talent demonstrates learning agility, strategic thinking, operational rigor, accountability, and a relentless commitment to quality excellence and continuous advancement while supporting scalable growth, inspection preparedness, operational resilience, and trust across all functions.
RESPONSIBILITIES
Quality Compliance
- GMP Oversight: Maintain compliance with cGMP requirements, internal quality standards, and regulatory expectations across compounding operations. Use AI-enabled monitoring and review tools to identify risks, improve documentation accuracy, accelerate issue detection, and support consistent execution within Empower’s highly regulated 503A and 503B environment.
- Record Integrity: Review batch records, logs, and quality documentation for completeness, accuracy, and compliance. Apply data-driven analysis and AI-assisted validation techniques to detect discrepancies, resolve exceptions efficiently, strengthen traceability, and prevent production delays while maintaining inspection readiness.
- Audit Readiness: Support internal audits, regulatory inspections, and quality assessments by maintaining organized records and ensuring procedural adherence. Leverage AI-supported reporting and trend analysis to improve visibility, enhance preparedness, and strengthen quality system performance across operational activities.
Operational Excellence
- Process Monitoring: Conduct routine inspections of equipment, controlled environments, and operational systems to verify performance against established standards. Utilize digital tools and AI-enhanced insights to identify deviations, prioritize corrective actions, and improve quality outcomes through proactive operational oversight.
- Trend Analysis: Analyze quality data, inspection findings, and operational metrics to identify recurring issues and improvement opportunities. Apply AI-driven analytics to accelerate root-cause identification, support informed decisions, and contribute to sustainable enhancements in efficiency, compliance, and product quality.
- Continuous Improvement: Participate in cross-functional initiatives focused on reducing risk, eliminating inefficiencies, and strengthening quality processes. Use structured problem-solving methodologies and emerging technologies to improve execution speed, scalability, consistency, and overall operational effectiveness.
Collaboration And Capability
- Team Support: Partner with manufacturing, quality, engineering, and compliance teams to address quality concerns and maintain alignment with organizational objectives. Foster accountability, communicate effectively, and contribute to timely resolution of issues impacting quality, safety, or productivity.
- Knowledge Development: Support training activities by reinforcing quality procedures, best practices, and regulatory expectations. Utilize AI-enabled learning resources and performance insights to accelerate capability development, improve knowledge retention, and strengthen workforce readiness in a dynamic growth environment.
- Issue Resolution: Investigate quality events, document findings, and assist with corrective and preventive actions. Apply critical thinking, learning agility, and technology-enabled workflows to resolve problems efficiently, reduce recurrence, and strengthen long-term quality system performance.
KNOWLEDGE AND SKILLS
- Knowledge of cGMP regulations, quality management systems, documentation controls, batch record review processes, and compliance requirements within highly regulated manufacturing or compounding environments.
- Ability to leverage AI-enabled tools, digital quality systems, and data analytics to improve review efficiency, decision quality, issue detection, and operational scalability.
- Strong analytical, organizational, and problem-solving capabilities with demonstrated attention to detail, risk awareness, and the ability to manage multiple priorities effectively.
- Excellent communication and collaboration skills with the ability to work cross-functionally, support training initiatives, and contribute to continuous improvement objectives.
EXPERIENCE AND QUALIFICATIONS
- Minimum of 1 year of experience in quality operations, quality control, or regulatory compliance within a pharmaceutical or healthcare environment, with a focus on cGMP and compounding operations preferred.
- Requires a Bachelor’s degree in life sciences, chemistry, or a related field.
- Good attention to detail, problem-solving, and organizational skills, with the ability to collaborate across departments and ensure adherence to quality and regulatory standards while fostering a culture of continuous improvement.
- Proficiency in quality management systems, documentation practices, and regulatory compliance standards, with basic knowledge of laboratory equipment, environmental monitoring, and 503A and 503B regulations.
Key Competencies:
- Customer Focus: Builds trust through customer-centric solutions.
- Strategic AI: Guides responsible AI adoption and adaptation.
- Optimizes Work Processes: Drives efficiency with continuous improvement.
- Collaborates: Partners effectively to achieve shared goals.
- Resourcefulness: Secures and deploys resources efficiently.
- Manages Complexity: Simplifies and solves complex challenges.
- Ensures Accountability: Delivers on commitments with integrity.
- Situational Adaptability: Adjusts approach to shifting conditions.
- Communicates Effectively: Tailors messages to diverse audiences.
Values:
- People: Empowering people defines who we are.
- Quality: Excellence in every product, every time.
- Service: Serving others is our highest purpose.
- Innovation: Advancing care through technology and discovery.
Employee Benefits, Health and Wellness:
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/
Physical Requirements:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
