Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.
Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.
At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.
If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.
POSITION SUMMARY
The Pharmacy Technician, Shipping drives accurate, compliant, and timely medication distribution, directly impacting patient access, fulfillment speed, and regulatory performance across Empower’s hyper growth 503A/503B operations. This role owns end to end shipment preparation, verification, and dispatch integrity, ensuring chain of custody, documentation, and quality at scale. Leveraging AI as a force multiplier, the technician accelerates throughput, enhances accuracy, and supports real time decision making. The role applies strategic thinking, execution rigor, and learning agility within a highly regulated environment. Success requires disciplined adherence to standards, proactive issue resolution, and continuous improvement aligned to Empower’s innovation driven, high quality, high growth mission. The role collaborates cross functionally to optimize workflows, ensure audit readiness, and scale shipping operations to meet increasing patient demand efficiently and safely.
RESPONSIBILITIES
Shipping Operations
- Order Preparation: Prepares and stages prescriptions for shipment using standardized workflows and AI-enabled verification tools to ensure accuracy, completeness, and readiness. Maintains high throughput while safeguarding product integrity, supporting scalable operations, and aligning shipment execution with regulatory, quality, and patient delivery expectations in a fast-paced environment.
- Package Assembly: Assembles shipping containers, inserts medications, documentation, and temperature controls using AI-supported checklists to reduce errors and variability. Ensures packaging meets compliance standards, preserves product stability, and supports consistent quality outcomes while optimizing efficiency and minimizing rework across high-volume fulfillment operations.
- Dispatch Execution: Executes shipment release and handoff processes with precision, leveraging AI insights to prioritize orders and meet service levels. Ensures accurate labeling, carrier coordination, and documentation while maintaining chain of custody, enabling timely delivery and supporting operational scale in a regulated distribution environment.
Quality and Compliance
- Regulatory Adherence: Follows 503A and 503B shipping regulations, internal SOPs, and documentation standards, using AI-assisted validation to ensure compliance. Maintains audit-ready records, minimizes risk, and consistently upholds Empower’s commitment to patient safety, product quality, and regulatory excellence in every shipment processed.
- Error Prevention: Identifies potential discrepancies in shipping documentation, labeling, or product handling through structured checks and AI-driven alerts. Takes proactive corrective actions to prevent errors, reduce waste, and strengthen reliability, ensuring consistent adherence to quality standards and continuous improvement across shipping workflows.
- Audit Support: Maintains detailed, accurate shipment records and traceability documentation, leveraging digital tools to support audits and inspections. Ensures all processes are verifiable, repeatable, and compliant, contributing to sustained operational readiness and reinforcing a culture of accountability and excellence.
Technology and Collaboration
- AI Utilization: Applies AI-enabled systems to enhance shipping accuracy, prioritize workflows, and improve decision-making. Uses data insights to identify trends, optimize performance, and support scalable fulfillment, positioning technology as a force multiplier for speed, quality, and operational consistency.
- Cross Collaboration: Partners with pharmacy, quality, and logistics teams to resolve shipping issues, streamline processes, and ensure alignment with organizational goals. Communicates effectively to maintain workflow continuity, reduce delays, and support a coordinated, high-performing distribution operation.
- Process Improvement: Continuously evaluates shipping workflows using performance data and AI insights to identify inefficiencies and implement improvements. Contributes to standardization, automation, and scalability initiatives, driving enhanced productivity, reduced cycle times, and sustained operational excellence in a growth-focused environment.
KNOWLEDGE AND SKILLS
- Demonstrates proficiency in pharmacy shipping operations, including packaging standards, labeling, and regulatory compliance, with the ability to leverage AI tools to improve accuracy, speed, and workflow efficiency.
- Strong attention to detail and quality control mindset, ensuring precise execution of shipment processes while maintaining audit readiness and compliance within a highly regulated environment.
- Ability to utilize technology platforms, automation tools, and data insights to prioritize tasks, optimize throughput, and support real-time operational decision-making.
- Effective collaboration and communication skills, enabling coordination across pharmacy, quality, and logistics teams to resolve issues and maintain seamless shipping operations.
EXPERIENCE AND QUALIFICATIONS
- Minimum 1–2 years of experience in pharmacy operations, shipping, fulfillment, or a regulated production environment.
- Experience working with pharmacy systems, shipping platforms, or inventory management tools preferred.
- Familiarity with 503A/503B environments, GMP practices, or healthcare operations is a plus.
- Demonstrated ability to work in fast-paced, high-volume environments with strong accuracy and attention to detail.
- Proven track record of reliability, accountability, and adherence to standard operating procedures.
Key Competencies:
- Customer Focus: Builds trust through customer-centric solutions.
- Strategic AI: Guides responsible AI adoption and adaptation.
- Optimizes Work Processes: Drives efficiency with continuous improvement.
- Collaborates: Partners effectively to achieve shared goals.
- Resourcefulness: Secures and deploys resources efficiently.
- Manages Complexity: Simplifies and solves complex challenges.
- Ensures Accountability: Delivers on commitments with integrity.
- Situational Adaptability: Adjusts approach to shifting conditions.
- Communicates Effectively: Tailors messages to diverse audiences.
Values:
- People: Empowering people defines who we are.
- Quality: Excellence in every product, every time.
- Service: Serving others is our highest purpose.
- Innovation: Advancing care through technology and discovery.
Employee Benefits, Health and Wellness:
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/
Physical Requirements:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
