Sales Enablement Lead (Customer & Product Support)

About the Team:

The Sales Enablement team at AlphaSense is an integrated and dynamic team that works cross-functionally to drive results for the Revenue organization. We identify skill gaps, knowledge gaps and opportunities for optimization to shape a scalable enablement strategy that improves overall efficiency and effectiveness of the revenue team. Our team is extremely passionate about continuous employee growth and helping others realize and reach their full potential while maximising output across the organisation.

About the Role:

We're seeking a Sales Enablement Lead (Customer & Product Support, Global) who believes that customer-facing teams should always know as much about the product as the market demands — and knows how to build the programs that get them there. This role has three distinct mandates. First, you'll own the onboarding and continuous development of our Customer & Product Support teams globally, building the product fluency they need to triage, troubleshoot, and resolve complex customer questions with confidence — including technical products like APIs, Financial Data, and Connectors. Second, you'll partner with our Product Enablement lead to ready the broader Revenue organization to speak to, demo, and sell new releases — working in close partnership with PMM, Product, and Engineering to ensure that when something ships, the people facing customers are prepared to bring it to market. Third, you'll own more technical knowledge such as security, infosec, and integrations across the organization — partnering with our Security teams, App Specialists, and Technical PMM to translate our connector ecosystem / API requirements, compliance, and data security concepts into clear, accessible enablement that arms revenue-facing reps to engage confidently with IT and AI personas at scale.

Who You Are:

• A technically curious problem-solver who translates complex products into practical enablement
• A clear communicator who makes intricate technical concepts accessible across varied audiences - including IT, security, and AI buyer personas.
• An organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs based on feedback and performance metrics.
• A collaborative cross-functional partner who can manage multiple workstreams and stakeholders at once without losing momentum.
• A confident facilitator who energizes new hires and levels up tenured team members.
• A data-driven thinker who measures impact and iterates.
• A coach and mentor who thrives on helping others build deep product understanding and grow their technical troubleshooting capabilities.

What You'll Do:

• Design and own end-to-end onboarding and continuous training for the Support team, with a focus on how the product works, how it integrates, and how to troubleshoot it in real customer contexts.
• Define escalation paths, workflows, and troubleshooting best practices that scale that help improve client troubleshooting, escalation, and implementations
• Partner with the Product Enablement lead and cross-functional teams to translate new releases into field-ready enablement for the Revenue org — bringing project management rigor to keep multiple launches on track.
• Own security and infosec enablement across the organization — partnering with Security teams and Technical PMM to translate policies, compliance requirements, and data security concepts into playbooks and training that equip reps to navigate IT and AI-focused buying conversations with confidence.
• Work with App Specialists and PMM to improve connector and implementation knowledge and process across the broader org to drive connector adoption and usage
• Build and maintain internal product knowledge bases, playbooks, and guides for reps
• Coach reps and help them apply knowledge to real scenarios to improve the customer experience
• Track knowledge through assessments and performance metrics; identify gaps, iterate, and continuously improve time-to-ramp.