Lead, Logistics Coordinator

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

Anticipated Schedule

Hybrid — Bogotá, Colombia.

This is an overnight role, 8:00 PM – 7:00 AM CST, Friday-Monday. Schedule is aligned to business needs.

About the Role

The Lead Logistics Coordinator works alongside Sr Logistics Coordinators and Logistics Coordinators to keep the team organized on shift by checking in with team members, supporting escalations, and assisting in difficult escalations with broker partners and clients as needed. They escalate with urgency, root cause issues, and raise issues to Logistics Managers when needed. Leads also assist with training new hires and the roll out of new processes, re-training on specific topics, and supporting reporting alongside Logistics Managers. They're strong communicators who stay on top of high-priority shipment tracking, articulate clearly with internal and external stakeholders, fill in the gaps for the team, and pivot between tasks as needed.

What you'll do

• Organize and lead the logistics coordination team across shifts, ensuring adequate coverage across all regions.

• Support high-level escalations and serve as the direct escalation point for all shift-level operational issues.

• Identify operational gaps, process inefficiencies, and training needs across the team.

• Assist in building and maintaining team workflows, playbooks, and standard operating

Procedures.

• Support the onboarding and development of Coordinators, and the roll out of new processes.

• Coordinate with internal stakeholders, including client account management and ground operations.

• Reconcile shipment data across systems and audit for discrepancies to keep TMS records accurate.

• Participate in AI building workshops and process innovation projects.

A great candidate

• 2+ years in a logistics or operations leadership role (Senior Logistics Coordinator or equivalent), with demonstrated ownership of escalations beyond day-to-day shipment execution.

• Makes sound operational decisions under pressure and is comfortable being the final word on shift-level issues.

• Communicates confidently with external stakeholders: brokers, carriers, and clients.

• Has built or improved a process, workflow, or SOP, not just followed one.

• Is comfortable reading performance data (Sigma or similar tools) and turning it into specific, actionable feedback.

• Has experience mentoring or developing teammates, and is interested in supporting, training and onboarding new hires.

• Operates with ownership and urgency, and is ready to spend the majority of their time on team collaboration and network escalations, rather than individual shipment execution.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.