About Nu

Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.

Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.

Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.

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About the role
We are seeking a Senior Researcher to influence strategic product and experience decisions through insightful research.

Responsibilities

• Plan, execute, and analyze both qualitative and quantitative research to inform product and design decisions.

• Proactively identify research opportunities autonomously based on product strategy and business goals, ensuring insights align with key company priorities.

• Work closely with cross-functional teams/peers — Product Managers, Product Designers, and Business Analysts (BAs) — to influence product strategy, business decisions, and design directions, as well as define the Research Roadmap.

• Facilitate workshops to identify issues and guide stakeholders towards solutions.

• Present findings to stakeholders, providing actionable feedback to enhance collaboration.

• Foster a collaborative environment, integrating diverse functions into decision-making and participating in interdisciplinary initiatives.

We are looking for professionals who

• Are people with disabilities (PwD);

• Have intermediate to advanced proficiency in qualitative and quantitative research methods.

• Have experience utilizing diverse data sources and articulating results effectively.

• Have the capability to deliver actionable insights through hypothesis-driven research.

• Have proven experience managing complex projects with varying levels of ambiguity.

Benefits

• Chance to earn Equity at Nubank;

• Meal/Food Card (Meal Voucher and/or Food Voucher)

• Commuting benefit (Transportation Voucher)

• NuCare – Psychological, Financial, and Legal Assistance Program

• Life insurance

• Health plan

• Dental plan

• NuLanguage – Language Course Program

• Nucleo – Our course learning platform

• Extended parental leave

• Childcare assistance

• Work-from-home subsidy

• Gym partnerships

• 30 days of paid vacation

• Relocation Assistance Package, when applicable.

Work model for this position
Hybrid (2 to 3 times per week)
Our hybrid model requires coming into the office at least twice a week, on strategic days set to maximize connection and collaboration among teams. For more details, visit https://building.nubank.com/pt-br/nu-trabalho-hibrido-modelo/

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.