Manager, Emerging Account Management

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.

We’re looking for an experienced and motivated sales leader to join our Account Management team. Your primary objective will be to ensure the success of our Emerging Market Account Managers by providing coaching, mentorship, and guidance to help the Account Managers meet and exceed their individual and team goals. You will also be responsible for setting performance expectations, monitoring progress, enhancing processes, and providing regular feedback to help your team improve their skills and achieve their targets.

What you’ll do:

• Manage the day-to-day operations of the team. Create and implement processes to make sure the team is operating efficiently and can meet deadlines and goals. Proactively remove obstacles and solve any problems that can prevent the team from reaching their goals.

• Own people management tasks for direct reports including hiring, onboarding, offboarding, career development and performance management. Identify training and skill development opportunities for direct reports. Provide consistent coaching through 1-1s, pipeline reviews and getting involved on customer calls.

• Ensure forecasting is accurate and implement measures to accurately report on future pipeline.

• Implement strategic processes and expand on our outbound sales program in order to help the team achieve their revenue targets.

• Provide weekly reporting on the success of the team as well as wins, challenges and strategic initiatives.

About you:

• 3+ years of experience leading Account Management teams.

• You have experience recruiting, hiring, and developing talented and driven individuals.

• You have a passion for coaching, motivating, and mentoring others.

• You have a track record of success in sales leadership within a SaaS or B2B organization.

• You care deeply about the success of your reps and you’re great at celebrating wins and progress.

• You’re an analytical thinker and know how to turn metrics into decisions, and can present data in an impactful way.

• You can identify and make recommendations for improvement in the areas of process, efficiency and productivity.

• You have experience in a fast-growth environment.

• Experience in sales in the CMMS industry or B2B SaaS startup is an asset.

This role is responsible for managing and supporting a customer portfolio based primarily in English-speaking markets (US/English Canada), requiring daily verbal and written communication in English with those customers.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.

• 401(k) / RRSP program.

• Take what you need PTO.

• A Work Culture where:

  • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.

  • We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.