Sr. Platform Engineer

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We're looking for a Senior Platform Engineer to build the paved road for product teams and drive adoption at scale. You'll design and operate the developer platform that powers our services, with a focus on two major pillars: rolling out and standardizing Istio service mesh across the fleet, and building AI-native platform tooling: from MCP-backed APIs to golden paths for AI agent deployment. We use Backstage for service provisioning and templating, but our platform investment is moving toward AI-first tooling that serves both engineers and agentic systems as first-class users.

You Will:

• Build and scale agent golden paths: Evolve our agentic infrastructure from experiments to standard architecture. Treat AI agents as first-class platform users: defining deployment standards, and building the guardrails that let teams ship agents safely and consistently.

• Drive service mesh adoption: Lead the rollout and standardization of Istio across the fleet: covering mTLS, traffic shaping, and policy enforcement and build the golden paths and runbooks that make mesh adoption straightforward for product teams.

• Establish platform guardrails: Define scorecards/insights and CI policies (lint, contract checks, security baselines) that raise signals and make it easy for teams to get to “green.”

• Own core platform components: Design, build, and operate Kubernetes, IaC (e.g., Terraform), CI/CD pipelines, service templates, runtime addons, and shared libraries with SLOs and clear runbooks.

• Maintain and extend service provisioning foundations: Keep Backstage-based service templating healthy for greenfield use cases. Contribute to our growing service catalog layer: a YAML-backed, AI-enriched registry exposed via REST API and MCP, designed to be queryable by both engineers and agentic systems.

• Work closely with product teams: Partner with a rotating set of squads to co‑design golden paths, collect feedback, remove friction, and measure adoption and impact.

• Lead migrations and deprecations: Plan and execute multi‑repo changes (API versioning, SDK upgrades, framework/runtime bumps) with clear comms, docs, and safe rollout strategies.

• Measure what matters: Instrument developer experience and delivery metrics; use data to prioritize and iterate the platform roadmaps.

You Have:

• 5+ years as a DevOps, SRE, Software, or Platform Engineer building and operating services and the tooling around them.

• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent years of experience

• Production experience with Backstage (or a similar developer portal), service catalogs, and software templates.

• Depth in cloud + containers (e.g., AWS, Kubernetes, Istio), infrastructure‑as‑code (Terraform or similar), and CI/CD.

• Proficient coding skills in at least one of TypeScript/JavaScript, Go, Java, or Python and familiarity with multi‑repo change management.

• A product mindset with empathy for developers; you seek feedback, simplify workflows, and bias toward adoption.

• Experience enabling AI-assisted software delivery at scale, building agent-ready platform workflows, policy-as-code guardrails, and automated review/remediation pipelines for AI-generated code (especially infrastructure as code).

Preferred Qualifications:

• Proven track record of making platforms that developers choose to use self‑service workflows, templates, and documentation that accelerate delivery.

• Experience leading large-scale dependency and framework upgrades across many repos/services (e.g., automated PRs, codemods, or templated migrations), with safe rollout and measurable adoption.

• Hands‑on with observability (Datadog Preferred, but Prometheus/Grafana, OpenTelemetry will all work)

• Security-first mindset and experience with secrets management, IAM/least privilege, container scanning, etc.

• Comfortable with RFCs, technical writing, and leading cross‑org programs.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.